Describes how to start your computer in Safe mode, which uses a minimal set of drivers and startup programs so that you can determine whether a background program is interfering with Office for Mac. How to use a 'clean startup' to determine whether background programs are interfering with Office for Mac. Step 7: Test saving the file in safe mode. Try to save when the computer is operating in safe mode. If you can save while in safe mode, the problem probably concerns software that is running in the background. For information about how to enter safe mode in Mac OS, see Clean startup to see if background programs are interfering with Office for Mac.
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IntroductionIf your Microsoft Office crashes every time you open it, it is probably due to an add-on that is malfunctioning. So, it could also be caused by some issues with the customizations.Microsoft Office applications have a built-in safe mode feature. This helps when you cannot use Office normally.If you are currently experiencing this problem, you can try opening your Microsoft Office applications in safe mode. With the help of Safe Mode, it loads all these Microsoft Office applications (Word, Excel, PowerPoint, Outlook and others) without the features that are causing the problem. This helps users when they are not able to use Office normally. Word or Excel may crash each time you open it.
You can start all these Office applications in safe mode. There are high chances that it will work as before.What is Office Safe Mode?When you start an Office application in safe mode, it loads without adding add-ins or extensions and without customizing the toolbar or command bar. Any retrieved document that would normally open automatically will not open. Auto-correction and other features will not work, so preferences cannot be saved.If Office crashes every time you open it, it's probably the result of a buggy add-on, but it can also be the result of a problem with your customizations. Safe mode loads without all these features that can cause you problems.This feature is different from the safe mode of Windows. In Windows Safe Mode, your entire Windows operating system restarts without third-party drivers and other start-up software that may cause problems.
It is a similar idea, but for Office applications like Word, Excel and PowerPoint only.We will show you how to start Office in a safe mode Steps to followMethod 1: Start safe mode with a keyboard shortcut1. To open an Office application in safe mode, press and hold the Ctrl key while you launch the program shortcut by clicking it.2. You will see a message saying 'You’re holding down the CTRL key. Do you want to start Application in Safe Mode? You can release the Ctrl key when this message box appears. Click 'Yes' to launch the application in safe mode.Method 2: Start safe mode with a command promptYou can also launch Office applications in safe mode by opening them with the / safeoption.For example, you can do this from the Run dialog box.1. Press Windows + R to open it,2.
Then, type one of the following commands:. Word: winword / safe.
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Excel: excel / safe. PowerPoint: powerpnt / safe. Outlook: outlook / safe. Publisher: mspub / safe.
Visio: visio / safe3. Press Enter or click 'OK' and the application will launch in safe mode.4. If you need to periodically open an Office application in safe mode, you can create a new desktop shortcut to the Office application and add / safe to the end of the Target box in its shortcut pane. This shortcut would always launch the application in safe mode.How to leave safe modeTo exit safe mode, you must close the Office application and launch it normally.If Office loads correctly in safe mode but hangs in normal mode, the problem is probably a buggy add-in.1. You can view these items by selecting File Options Add-ins in Office 2016.2. You may have to uninstall, reinstall, or update one or more Office add-ins that are crashing.If Office still hangs in safe mode, its files may be corrupted. In this case, it is recommended that you uninstall and reinstall Office on your computer.Read also.
NoteOffice 365 ProPlus is being renamed to Microsoft 365 Apps for enterprise. For more information about this change,. SymptomsWhen you save a Word for Mac document, the application crashes or quits unexpectedly. Resolution Step 1: Download and install all Office updatesTo obtain updates with Office for Mac applications, follow these steps:Microsoft AutoUpdate for Mac, which comes with Office, can keep your Microsoft software up to date. When AutoUpdate is set to check for updates automatically on a daily, weekly, or monthly basis, there's no need to search for critical updates and information; AutoUpdate delivers them directly to your computer. To do this:.
Start any Office for Mac application on your computer. Click Help menu, click Check for Updates.For additional information about Office for Mac updates, see.If the issue continues to occur, proceed to the next step. Step 2: Check the hard disc nameMake sure that your hard disc has a name.
The name cannot be all numbers but can contain numbers. The name must start with a letter. It must not contain any special characters, such as periods, commas, semi-colons, quotation marks, and so on.
Step 3: Save to a different locationIf you are saving a file in your Documents folder, instead try saving the file to the desktop or to a different location.Remember that there is a 255-character limit to the file name, and the path of the saved file is included in the name. For example, a file that is saved to the desktop has the path 'HDusersyour user nameDesktop.' These characters are counted toward the 255-character limit.If you want to save to a network share or to an external device (such as a flash drive), first save the file to your local hard disc.
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If you can save the file to the hard disc (your Documents folder), there is nothing wrong with the Excel installation or with the file. If you cannot save to your local hard disc, go to step 3.If you cannot save the file to an external device, contact Apple or the manufacturer of the external device. If you cannot save to a network share, contact the network administrator (your IT department) or the owner of the share. If you do not have an IT department and you want to save to a network, contact Microsoft Professional Support. Step 4: Empty the AutoRecovery folder.
ImportantThe location of certain files are different if you have Service Pack 2 (SP2) installed. To check if it is installed, open Word, and then click About Word from the Word menu. If the version number is 14.2.0 or above, you have Service Pack 2 and you should follow the Service Pack 2 steps when provided in this article.If there are too many items in the AutoRecovery folder (userDocumentsMicrosoft User DataOffice 2008 AutoRecovery or Office 2010 AutoRecovery), this can cause memory problems and save problems because these files are loaded into memory when Word is started.Move AutoRecovery files to the desktop or to another folder to see whether they are causing the problem. To do this, follow these steps:To empty the AutoRecovery folder, follow these steps if have version 14.2.0 (also known as Service Pack 2) installed:.Quit all applications.On the File menu, click New Folder.A new folder is created on the desktop. The folder will be called 'New Folder.' .On the Go menu, click Home.Open Library. NoteThe Library folder is hidden in Mac OS X Lion.
NoteThe Library folder is hidden in Mac OS X Lion. To display this folder, hold down the OPTION key while you click the Go menu.Open Preferences.Look for a file that is named com.microsoft.Word.plist.If you locate the file, move it to the desktop. If you cannot locate the file, the application is using the default preferences.If you locate the file and move it to the desktop, start Word, and check whether the problem still occurs.
If the problem still occurs, quit Word, and then restore the file to its original location. Then, go to the next step. If the problem seems to be resolved, you can move the com.microsoft.Word.plist file to the trash.Quit all Office for Mac applications.On the Go menu, click Home.Open Library. NoteThe Library folder is hidden in Mac OS X Lion. To display this folder, hold down the OPTION key while you click the Go menu.Open Preferences, and then open Microsoft.Locate the file that is named com.microsoft.Word.prefs.plist.Move the file to the desktop.Start Word, and then check whether the problem still occurs. If the problem still occurs, quit Word, and restore the file to its original location. Then, go to the next step.
If the problem seems to be resolved, you can move the com.microsoft.Word.prefs.plist file to the trash.On the Go menu, click Home.Open Library. NoteThe Library folder is hidden in Mac OS X Lion. To display this folder, hold down the OPTION key while you click the Go menu.Open Application Support, and then open Microsoft.Open Office, and then open User Templates.Locate the file that is named Normal, and then move the file to the desktop.Start Word, and then check whether the problem still occurs. If the problem seems to be resolved, you can move the Normal file to the Trash. If the issue continues to occur, go to the next step.Step 6: Create a new user accountSometimes, user-specific information can become corrupted.
This can interfere with installing or using the application. To determine whether this is the case, you can log on as a different user or create a new user account, and then test the application.If the issue occurs even when you use the alternative account, go to the next step. Step 7: Test saving the file in safe modeTry to save when the computer is operating in safe mode. If you can save while in safe mode, the problem probably concerns software that is running in the background.For information about how to enter safe mode in Mac OS, see. More informationIf the steps in this article did not resolve the issue, visit the for possible resolutions/workarounds.
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